Orders
A written order is always attached to the delivered parts. The items and quantities of parts must match the order. Advance notice of an order can be sent by e-mail or post.
Order details
Full business name of the customer, company ID number, VAT number, telephone number, required delivery date, requirement for surface treatment and designation of base material. Attach the technical documentation to the order (technical drawing, of the part or the part in 3D format .stp), which will be returned to you after production.
If you need an order to be delivered with a “Certificate of Quality”, “Measurement Report” or another document, please specify the exact requirement in the order.
Payment Terms
The buyer undertakes to pay the purchase price of the goods purchased according to the duly delivered invoice of the seller and within the specified due date by transfer order to the seller’s account specified in the issued tax document. In case of doubt, the invoice shall be deemed to have been delivered to the buyer on the third calendar day after it was sent. The invoice shall be deemed to be paid at the moment of delivery of the amount stated therein to the seller’s account. Otherwise, it shall not be considered as duly and timely paid.
In case of delay, the buyer is obliged to pay the seller a contractual penalty of 0.05% of the purchase price of the goods in default for each day of delay, if claimed by the seller. This is without prejudice to the right to compensation for damage.
Unless otherwise agreed, invoices are due within 14 days.
Liability for defects, complaints
If the contractor discovers defects on the parts before the surface treatment, the contractor does not surface treat the parts, immediately notifies the customer of the defect and discusses further course of action.
The customer is obliged to inspect the work no later than 7 working days after it has been taken over from the contractor. The contractor also undertakes to allow the customer to adequately inspect the work at the site of the work if so requested by the customer in advance.
Complaints are made via a complaint report drawn up by the customer’s TQM department. The defective product must be accompanied by the “Certificate of Quality”, if it was issued with the delivery. Complaints should be addressed to the quality management department (Mr Martin Šmíd, martin.smid@mesit.cz).
The seller provides a warranty for the delivered goods for 6 months (unless otherwise agreed by the parties) from the date of delivery of the goods. The warranty does not apply to goods that have been damaged by inexpert handling after the sale.
The guarantee applies only to the required surface treatment.
Complaints must always be made in writing. The deadline for handling the complaint is set within 30 days from the delivery of the complaint report unless the buyer and seller agree otherwise. Complaints about quantity can be made no later than 2 working days after receiving the delivery.
Prices
The prices for the execution of the work will be agreed upon by both parties in advance.
A free quotation will be prepared within 5 working days at the latest unless otherwise agreed.
Please send price inquiries to: galvanica@mesit.cz.
Delivery times
Unless otherwise agreed, the usual delivery time is 10 working days from receipt of the order. The order is accepted for processing when the goods and the order are with the contractor.
The Terms and Conditions are valid from 1 April 2024.
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